Refund & Cancellation Policy

1. Policy Overview

At Devpply, we are dedicated to providing an exceptional technical resume building experience. This Refund and Cancellation Policy outlines the exact terms, timelines, and procedures regarding refund requests and cancellation of services.

2. Digital Credit-Based Service Nature

Devpply operates on a digital credit and wallet model. Users purchase non-expiring credit packs (Starter ₹49 for 50 credits, Job Seeker ₹99 for 130 credits, Career Boost ₹199 for 300 credits) to download generated PDF resumes and run AI optimizations. Because digital credits are delivered instantly to your account upon payment confirmation, all credit purchases are considered final and non-refundable, except under the specific technical conditions outlined below.

3. Strict Refund Eligibility Criteria

As a provider of instantaneous digital goods, refunds are strictly limited to verifiable technical or billing errors:

• Duplicate Transaction: You were billed more than once for the same transaction due to a network glitch, double-click, or gateway delay. (The duplicate amount will be refunded in full).
• Technical Service Failure: Payment was successfully debited from your bank/UPI, but our platform failed to allocate the purchased credits to your wallet balance, and our engineering team is unable to manually credit your account.
• Unauthorized Charge: Verifiable fraudulent or unauthorized use of your payment instrument, subject to bank confirmation.

Non-Refundable Circumstances: Refunds will not be issued for change of mind, lack of usage, dissatisfaction with job interview callbacks, or after credits have been utilized to export PDFs or perform AI optimizations.

4. Refund Request Procedure

To request a refund, follow these straightforward steps:

1. Email us directly at [email protected] with the subject line: [Refund Request] - Devpply.
2. Provide your registered Devpply account email address.
3. Include your Razorpay Payment ID (e.g. pay_...) or Order Reference ID from your receipt.
4. Briefly explain the reason for your refund request.

5. Processing Timelines & Bank Settlement

In full compliance with Razorpay payment processing standards:

• Review Period: Our support team will review your request within 2 to 3 business days.
• Refund Initiation: Approved refunds are initiated immediately and processed through Razorpay within 5 to 7 business days.
• Bank Settlement: Depending on your card issuer or banking network (UPI, NetBanking, Credit/Debit card), funds will reflect in your original payment account within 5 to 10 business days.

6. Cancellation of Account

You may request deletion or cancellation of your account at any time by contacting support. Unused credits associated with deleted accounts will be closed upon account termination.

7. Contact Information

For any refund or billing assistance, please reach out to our team: